Refund policy

Returns Policy  

Please note that fresh flower arrangements last an average of 5 to 6 days if properly cared for and our maintenance guidelines are followed. However, some seasonal flowers may only last 3 to 4 days; this is a characteristic of the flower. 

In the unlikely event that you are not 100% satisfied with the quality of your flower order, please email kvitka.flowerstudio@gmail.com with photographic evidence of any issues or call me on 0425813990 within 48 hours of receiving the flower delivery. 

We will be in contact to arrange with you a replacement of the same value.

We regret that, due to the perishable nature of our products, any complaints received outside of this 48-hour period cannot be dealt with.

To assist us in quality control, it is our policy to collect the original flowers. 

We are unable to offer a replacement if incorrect delivery information is given to us. It is the sender's responsibility to make sure they provide us with detailed and accurate delivery instructions. 

Note: All refunds for orders placed online or over the telephone are credited back to the original credit card on which the order was purchased or to the paypal account,

Cancellations Policy  

Should you need to cancel your order, money will be refunded  ONLY IF notice is received by Kvitka Flower Studio min. 24 hours prior to the scheduled delivery date.